Singapore Changi Airport
A favourite of air travellers worldwide, Changi Airport Singapore was ranked 2nd best airport in 2011. The World Airport Awards are based on survey results from over 11 million questionnaires completed by over 100 different nationalities of airline passengers in more than 240 airports worldwide.
The survey was conducted in 2010-2011 and evaluates traveller experiences across 39 different airport service and product factors – from check-in, arrivals, transfer through to departure at the gate.
Changi Airport has come a long way since its humble beginnings in 1981. Since its opening, the airport has made its mark in the aviation industry as a benchmark for service excellence, winning over 360 awards since 1981, including 27 ‘Best’ awards in 2009 alone. One of the Changi’s “Best” is “Best Airport for Leisure Amenities”. Any travellers that have spent an extended time in Changi will appreciate the vast array of leisure options that this airport provides. Every journey through Changi Airport connects lives and brings people together.
The airport, operated by the Changi Airport Group, is the home base of Singapore Airlines, Singapore Airlines Cargo, SilkAir, Tiger Airways, Jetstar Asia Airways, Valuair, and Jett8 Airlines Cargo. Currently serving more than 100 international airlines flying to some 200 cities in 60 countries, Changi Airport handles about 5,400 arrivals and departures every week and over 42 million passengers a year (that’s more than 7 times the size of Singapore’s population). Changi Airport is one of the world’s busiest international airports. The airport is a secondary hub for Qantas, which uses Singapore as the main stopover point for flights on the Kangaroo Route between Australia and Europe.
With over 40,000 square metres of commercial space, Changi Airport is also one of Singapore’s largest shopping locations.
The airport was one of the largest single development projects in Singapore’s history. The 78m (256ft) high control tower is an icon for the airport. The column-free hangar could hold three Boeing 747s. Its roof was constructed in Batam, and was shipped to Singapore in four separate sections by barge.
Passenger terminals
Today, Changi Airport has five terminals: T1, T2, T3, JetQuay CIP Terminal and Budget Terminal, with a total handling capacity of 73 million. Terminals 1, 2 and 3 are directly connected with a common transit area, with airside passengers being able to freely move between the terminals without going through immigration. Transport within and between these three terminals is provided by people movers and the skytrain system, although it is also possible to walk between the terminals on foot for landside visitors. JetQuay has its own check-in facilities for premium passengers where transportation to aircraft in any of the other terminals is by personal buggy. The Budget Terminal, purpose-built for low-cost carriers, is physically separated from the main terminals.
Terminal 1
Singapore Changi Airport’s oldest terminal operated as the sole terminal from its opening. Configured in a H-shaped layout to maximize the number of aerobridges which may be built, it underwent two major upgrading works over its lifespan. New facilities such as a rooftop swimming pool, hotel-style dayrooms, and more departure gate lounges and shops, enhancement to the terminal’s interior and exterior for a more modern appearance offer departing passengers a whole new experience in a more spacious and pleasant environment.
Today, the terminal can accommodate a maximum passenger capacity of 21 million passengers a year.
Terminal 2
Deploying a linear configuration parallel to the runways, Terminal 2 was opened on 22 November 1990. All Singapore Airlines and SilkAir flights moved to the new terminal when it opened, along with several Southeast Asian carriers including Malaysia Airlines, Philippine Airlines and Royal Brunei Airlines. They were joined by several airlines, some of which are allied to Singapore Airlines, in particular Lufthansa, both fellow Star Alliance members. Now Singapore Airlines flights departing for Southeast Asia, Indian Subcontinent, the Middle East and Africa use this terminal.
Terminal 2 is split into four sections with gate numbers carrying the letter of their section. The terminal hosts a cinema and a Burger King as well as countless number of shops. The centerpiece is the indoor garden. The terminal also has an outdoor rooftop garden and a technology section showcasing the world’s largest plasma screen. The carpets are green and the gate information is displayed on LCD screens. Security checks must be completed prior to entering the gate.
The structure of Terminal 2 also follows a centralized terminal concept, concentrating facilities and services in the main complex of the six-storey building. There is a rapid link between Terminals 1 and 2. An inter-terminal baggage handling system consisting of computerized high speed cars running a network of rails in underground tunnels was also in place to enable baggage to be transferred between the two terminals. The Terminal 2 was expanded and upgrading was completed in mid 2006.
Terminal 3
Terminal 3, the fifth terminal to be opened at the airport, became operational on 9 January 2008, increasing the airport’s annual passenger capacity by 22 million, bringing the total handling capacity of Changi Airport to about 70 million passengers per year. The new terminal building provides 28 additional aerobridge gates, increasing the total number of aerobridge gates in Changi Airport to 92. Eight of the aerobridge gates are designed for the new generation of large aircraft, the A380.
Passengers using Terminal 3 can expect to move around with ease and minimum dependence on signage. This is possible as Terminal 3 has a see-through layout concept, making it easier for travellers to orientate themselves. Terminal 3 features a unique roof architecture which allows soft natural light into the building while keeping the tropical heat out. Another key highlight of Terminal 3 is a five-storey high vertical garden, called the “Green Wall”. Spanning 300 metres across the main building, it can be admired from both the Departure and Arrival Halls.
Passengers making inter-terminal flight connections at Changi Airport will find it a breeze to transfer between the three terminals with a new Skytrain system. The Skytrain system now has a total of seven stations: two each in Terminal 1 and Terminal 2, and three in Terminal 3.
Budget Terminal
Budget Terminal opened for operations on 26 March 2006. Changi Airport was the second in Asia (after Kuala Lumpur International Airport) to open a dedicated terminal catering to the budget traveller. The name of the Budget Terminal was decided as a result of a naming contest open to the public. In order to offer lower landing fees, handling fees and airport taxes, it cuts back on amenities such as aerobridges, elaborate physical structures and decorations in the passenger terminal building. A range of duty-free shops and Food and Beverage outlets, and free internet terminals are available. There is no transfer facility at the Budget Terminal. Passengers who need to make transfers need to clear immigration (and get the appropriate visas at their home country if applicable), collect their luggage, clear customs, make their way to the main terminal by taking the zero-fare shuttle buses and check-in again with the respective airline. Low cost carriers are expanding rapidly since commencing operations in Singapore for the past six years. To accommodate the exponential growth of LCC traffic, Budget Terminal was recently expanded to 7 million passengers, up from 2.7 million per annum previously.
December 31, 2013/ altair / Tourists Digest
A favourite of air travellers worldwide, Changi Airport Singapore was ranked 2nd best airport in 2011. The World Airport Awards are based on survey results from over 11 million questionnaires completed by over 100 different nationalities of airline passengers in more than 240 airports worldwide.
The survey was conducted in 2010-2011 and evaluates traveller experiences across 39 different airport service and product factors – from check-in, arrivals, transfer through to departure at the gate.
Changi Airport has come a long way since its humble beginnings in 1981. Since its opening, the airport has made its mark in the aviation industry as a benchmark for service excellence, winning over 360 awards since 1981, including 27 ‘Best’ awards in 2009 alone. One of the Changi’s “Best” is “Best Airport for Leisure Amenities”. Any travellers that have spent an extended time in Changi will appreciate the vast array of leisure options that this airport provides. Every journey through Changi Airport connects lives and brings people together.
The airport, operated by the Changi Airport Group, is the home base of Singapore Airlines, Singapore Airlines Cargo, SilkAir, Tiger Airways, Jetstar Asia Airways, Valuair, and Jett8 Airlines Cargo. Currently serving more than 100 international airlines flying to some 200 cities in 60 countries, Changi Airport handles about 5,400 arrivals and departures every week and over 42 million passengers a year (that’s more than 7 times the size of Singapore’s population). Changi Airport is one of the world’s busiest international airports. The airport is a secondary hub for Qantas, which uses Singapore as the main stopover point for flights on the Kangaroo Route between Australia and Europe.
With over 40,000 square metres of commercial space, Changi Airport is also one of Singapore’s largest shopping locations.
The airport was one of the largest single development projects in Singapore’s history. The 78m (256ft) high control tower is an icon for the airport. The column-free hangar could hold three Boeing 747s. Its roof was constructed in Batam, and was shipped to Singapore in four separate sections by barge.
Passenger terminals
Today, Changi Airport has five terminals: T1, T2, T3, JetQuay CIP Terminal and Budget Terminal, with a total handling capacity of 73 million. Terminals 1, 2 and 3 are directly connected with a common transit area, with airside passengers being able to freely move between the terminals without going through immigration. Transport within and between these three terminals is provided by people movers and the skytrain system, although it is also possible to walk between the terminals on foot for landside visitors. JetQuay has its own check-in facilities for premium passengers where transportation to aircraft in any of the other terminals is by personal buggy. The Budget Terminal, purpose-built for low-cost carriers, is physically separated from the main terminals.
Terminal 1
Singapore Changi Airport’s oldest terminal operated as the sole terminal from its opening. Configured in a H-shaped layout to maximize the number of aerobridges which may be built, it underwent two major upgrading works over its lifespan. New facilities such as a rooftop swimming pool, hotel-style dayrooms, and more departure gate lounges and shops, enhancement to the terminal’s interior and exterior for a more modern appearance offer departing passengers a whole new experience in a more spacious and pleasant environment.
Today, the terminal can accommodate a maximum passenger capacity of 21 million passengers a year.
Terminal 2
Deploying a linear configuration parallel to the runways, Terminal 2 was opened on 22 November 1990. All Singapore Airlines and SilkAir flights moved to the new terminal when it opened, along with several Southeast Asian carriers including Malaysia Airlines, Philippine Airlines and Royal Brunei Airlines. They were joined by several airlines, some of which are allied to Singapore Airlines, in particular Lufthansa, both fellow Star Alliance members. Now Singapore Airlines flights departing for Southeast Asia, Indian Subcontinent, the Middle East and Africa use this terminal.
Terminal 2 is split into four sections with gate numbers carrying the letter of their section. The terminal hosts a cinema and a Burger King as well as countless number of shops. The centerpiece is the indoor garden. The terminal also has an outdoor rooftop garden and a technology section showcasing the world’s largest plasma screen. The carpets are green and the gate information is displayed on LCD screens. Security checks must be completed prior to entering the gate.
The structure of Terminal 2 also follows a centralized terminal concept, concentrating facilities and services in the main complex of the six-storey building. There is a rapid link between Terminals 1 and 2. An inter-terminal baggage handling system consisting of computerized high speed cars running a network of rails in underground tunnels was also in place to enable baggage to be transferred between the two terminals. The Terminal 2 was expanded and upgrading was completed in mid 2006.
Terminal 3
Terminal 3, the fifth terminal to be opened at the airport, became operational on 9 January 2008, increasing the airport’s annual passenger capacity by 22 million, bringing the total handling capacity of Changi Airport to about 70 million passengers per year. The new terminal building provides 28 additional aerobridge gates, increasing the total number of aerobridge gates in Changi Airport to 92. Eight of the aerobridge gates are designed for the new generation of large aircraft, the A380.
Passengers using Terminal 3 can expect to move around with ease and minimum dependence on signage. This is possible as Terminal 3 has a see-through layout concept, making it easier for travellers to orientate themselves. Terminal 3 features a unique roof architecture which allows soft natural light into the building while keeping the tropical heat out. Another key highlight of Terminal 3 is a five-storey high vertical garden, called the “Green Wall”. Spanning 300 metres across the main building, it can be admired from both the Departure and Arrival Halls.
Passengers making inter-terminal flight connections at Changi Airport will find it a breeze to transfer between the three terminals with a new Skytrain system. The Skytrain system now has a total of seven stations: two each in Terminal 1 and Terminal 2, and three in Terminal 3.
Budget Terminal
Budget Terminal opened for operations on 26 March 2006. Changi Airport was the second in Asia (after Kuala Lumpur International Airport) to open a dedicated terminal catering to the budget traveller. The name of the Budget Terminal was decided as a result of a naming contest open to the public. In order to offer lower landing fees, handling fees and airport taxes, it cuts back on amenities such as aerobridges, elaborate physical structures and decorations in the passenger terminal building. A range of duty-free shops and Food and Beverage outlets, and free internet terminals are available. There is no transfer facility at the Budget Terminal. Passengers who need to make transfers need to clear immigration (and get the appropriate visas at their home country if applicable), collect their luggage, clear customs, make their way to the main terminal by taking the zero-fare shuttle buses and check-in again with the respective airline. Low cost carriers are expanding rapidly since commencing operations in Singapore for the past six years. To accommodate the exponential growth of LCC traffic, Budget Terminal was recently expanded to 7 million passengers, up from 2.7 million per annum previously.
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